These Terms and Conditions apply to all bookings made with Man With Van Battersea and set out the basis on which moving, transport, loading, unloading, and related services are supplied. By confirming a booking, the customer agrees to these terms in full. They are designed to create clarity for both parties, reduce misunderstandings, and ensure that each man with a van service in Battersea is delivered safely, lawfully, and efficiently. If any part of these terms is unclear before booking, the customer should raise the issue before the service begins.

The terms below apply whether the job is a small single-item move, a full household relocation, office transport, furniture delivery, or another agreed removal service. Unless otherwise agreed in writing, the standard conditions in this document govern the contract. References to “we”, “us”, and “our” mean the service provider operating as Man With Van Battersea, while references to “you” and “the customer” mean the person or business making the booking.

We reserve the right to decline any job that would require us to act unlawfully, operate unsafely, or exceed the scope of the agreed service. The customer is responsible for ensuring that all information provided at the booking stage is accurate and complete. This includes the pickup and delivery addresses, property access details, inventory estimates, parking restrictions, stair or lift access, and any special handling requirements for fragile or heavy goods.

1. Booking Process

A booking is not confirmed until we have accepted the request and the customer has received confirmation of the agreed service details. A quotation may be based on the information supplied at the time of enquiry, and if that information changes materially before the job starts, we may revise the price, timing, or service plan. For a van and man service Battersea, we may need to assess the volume, weight, access, and urgency of the job in order to provide an accurate estimate.

Bookings may be made by phone, email, online form, or any other method we make available. The customer must provide truthful and sufficient details about the items to be moved and the conditions at both collection and delivery points. If the service requires multiple trips, specialist equipment, or additional labour, this should be disclosed at the time of booking. Failure to do so may result in delays, additional charges, or cancellation of the job.

We will confirm the date, estimated time, price structure, and any specific conditions that apply to the job. Any changes requested after confirmation, including changes to the address, number of items, access arrangements, or schedule, are subject to our approval. We may not be able to accommodate same-day changes, and any agreed adjustment may affect the final cost. A customer booking man with van Battersea services should check all details carefully before the move date.

2. Service Scope and Customer Responsibilities

The service provided is limited to the work agreed at the time of booking. Unless otherwise stated, this includes loading, transport, and unloading of the items listed or reasonably implied by the booking details. Assembly, dismantling, packing, wrapping, unpacking, disposal, and long-term storage are not automatically included. Any additional tasks must be arranged in advance or agreed on the day, where possible.

The customer must ensure that all items are ready for collection at the agreed time and that the pickup and delivery locations are accessible. Items should be properly packed and labelled where appropriate. The customer is responsible for securing valuables, cash, documents, jewellery, keys, medicines, and other personal effects unless we have expressly agreed in writing to handle them. If the customer asks us to move items that are unsuitable, dangerous, or incorrectly packed, we may refuse to transport them.

The customer must also notify us of any special circumstances that may affect the job, including narrow staircases, no-lift access, restricted parking, fragile items, oversized furniture, or items requiring two-person handling. Where the customer or their representative is absent at the agreed time, we may proceed based on the instructions already provided, if reasonable, or wait for further direction. Additional waiting time, redirection, or repeat attendance may incur further charges.

3. Pricing and Payments

Prices may be quoted as a fixed fee, hourly rate, or a combination of both, depending on the nature of the job. Unless stated otherwise, all quotations are based on the information supplied before the move. If the actual work differs from the agreed description, the final charge may increase accordingly. Examples include extra items, additional floors, parking difficulties, longer travel time, or work requiring more labour than originally estimated.

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit or full prepayment for some bookings. Unless otherwise agreed, payment must be made immediately after completion of the service and before departure of the vehicle. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangements confirmed in advance. Late or failed payment may result in additional charges for recovery or administration where permitted by law.

Any waiting time caused by the customer, traffic restrictions outside our control, lack of access, or delayed readiness of goods may be chargeable. Congestion, tolls, parking charges, permits, and similar costs may also be added to the final invoice if they were not included in the original quotation. A man with a van service is often time-sensitive, and fair pricing depends on accurate information and cooperation from the customer.

4. Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking by notifying us as soon as possible. Cancellations made with sufficient notice may not incur a fee, but short-notice cancellations may be charged to cover lost time and reserved resources. If a deposit has been paid, its refundability will depend on the notice given, the costs already incurred, and the type of service booked. In some cases, a non-refundable deposit may apply where clearly stated in advance.

If the customer is not present, does not provide access, or is unable to proceed at the agreed time, we may treat the booking as a late cancellation or failed attendance and charge accordingly. If we are delayed by circumstances outside our reasonable control, including severe traffic, road closures, adverse weather, or vehicle incidents, we will take reasonable steps to notify the customer and complete the job as soon as practicable. However, we are not liable for consequential losses caused by delay where the law allows us to exclude such liability.

We may also cancel or postpone a booking where performance would be unsafe, unlawful, or impossible, or where the customer has provided misleading information about the job. If we need to withdraw from a booking for operational reasons, we will seek to offer an alternative date or, where appropriate, refund any amount paid for unperformed services. Rescheduling requests are subject to availability and may require a revised price if the job details change.

5. Liability and Damage

We will take reasonable care when handling items entrusted to us. However, liability is limited to loss or damage caused by our negligence, wilful misconduct, or breach of these terms. We are not responsible for pre-existing damage, wear and tear, defective packing, hidden defects, or damage resulting from items being unsuitable for transport in the condition presented. Where the customer packs items themselves, they accept responsibility for the adequacy of the packaging unless we have agreed to pack them.

The customer should inspect items and property at the earliest reasonable opportunity after completion of the job and notify us promptly of any alleged damage or missing items. Claims must be supported by clear details and, where possible, photographic evidence. We may require proof of value, ownership, and condition before the move. Our liability for any proven direct loss will be limited to the lower of the actual repair or replacement cost and any applicable legal limit, insurance cover, or agreed cap disclosed in advance.

We are not liable for indirect losses, including loss of profit, loss of business, loss of opportunity, emotional distress, or any special damages that were not reasonably foreseeable at the time of booking. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. This applies equally to all man and van and removal services provided under the contract.

6. Waste, Disposal, and Environmental Compliance

If the customer requests removal or disposal of unwanted items, this must be agreed in advance and may be subject to separate charges. We will only transport or dispose of waste in compliance with applicable UK waste laws and environmental rules. The customer must not place illegal, hazardous, or improperly categorised waste in our vehicle unless we have expressly agreed and are legally permitted to handle it. This includes, without limitation, asbestos, chemicals, medical waste, pressurised containers, and other controlled materials.

The customer is responsible for describing waste accurately and for informing us whether items are to be reused, donated, recycled, or disposed of. Where waste transfer documentation is required by law, we will complete it as appropriate and may ask the customer to provide necessary details or confirmations. We reserve the right to refuse any waste load that appears unsafe, prohibited, contaminated, or inconsistent with the booking information. Any additional disposal fees, permits, or site charges will be disclosed where reasonably possible.

Man with van Battersea services do not include unlawful dumping, fly-tipping, or disposal at unauthorised locations. The customer acknowledges that ownership of items intended for disposal remains with them until the lawful transfer has been completed. If the customer leaves waste in circumstances that breach regulations, they may be responsible for fines, penalties, clean-up costs, or other losses arising from that breach. We will cooperate with lawful authorities where required.

7. Insurance, Access, and Vehicle Conditions

We maintain insurance cover appropriate to the nature of the services provided, subject to policy terms, exclusions, and claim conditions. Insurance does not automatically cover items that are improperly packed, prohibited, or declared to be of exceptional value without notice. The customer should inform us in advance of high-value, rare, antique, or fragile goods so that suitable arrangements can be considered. Additional cover may be required for specialist items.

The customer must ensure that access routes are safe and suitable for the movement of items and the vehicle. This includes parking arrangements, loading zones, lifts, stairs, door widths, and nearby obstructions. If we reasonably consider that any route, item, or condition poses a risk to persons, property, or the vehicle, we may refuse to proceed until the risk has been removed or may terminate the service if the issue cannot be resolved. The customer may be charged for wasted attendance or partial completion where appropriate.

We may also take reasonable steps to protect floors, walls, and doorframes, but we are not responsible for damage caused by inadequate access, unstable structures, unsecured items, or the customer’s failure to disclose relevant conditions. The customer should remove or secure anything that could obstruct the job or be damaged during normal handling. Where the customer asks us to move items through tight spaces, they accept the inherent risk unless damage results from our negligence.

8. Complaints and General Provisions

If a problem arises, the customer should raise it as soon as reasonably possible so that we can investigate and, where appropriate, seek a practical solution. We may ask for photographs, documents, or other evidence to assess the issue. Any attempt to settle a complaint does not amount to an admission of liability unless we state otherwise in writing. These terms are intended to operate alongside any rights the customer may have under consumer law.

If any part of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. We may update these terms from time to time, and the version applicable to a booking will be the version in force when the booking was confirmed. The customer should retain a copy for their records.

The contract is between the customer and the operator providing the man with a van service. No third party shall have the right to enforce any part of these terms unless such right is expressly provided by law. These terms are drafted to be fair and practical for standard removals, deliveries, and transport work, while protecting both sides from avoidable disputes.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law provides otherwise. If a dispute cannot be resolved informally, either party may pursue the matter through the appropriate legal channels.

By making a booking with Man With Van Battersea, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. The agreement reflects the practical realities of moving services, commercial fairness, and compliance with applicable law. If the customer does not accept these terms, they should not proceed with the booking.