Privacy Policy

Man with Van Battersea Privacy Policy

This Privacy Policy explains how Man with Van Battersea collects, uses and protects personal data of all customers and prospective customers in the Battersea area. It is intended to be compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. By booking our services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all Man with Van Battersea customers, as well as individuals who make enquiries or requests for quotations, within the Battersea area and surrounding locations that we serve. It also applies to individuals who act on behalf of business customers, such as employees or contractors who arrange or coordinate moves.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us. The main categories of data we may collect include the following.

Identification and contact details, such as your name, title, contact address, service address, billing address, and communication preferences.

Communication details, including the content of enquiries, booking notes and any feedback you provide about our services.

Service information, such as property access details that you volunteer, inventory descriptions you provide to estimate the size of the move, preferred dates and times, and any special handling instructions.

Billing and transaction information, including the price quoted, agreed charges, payment status and records of invoices or receipts. Where you pay through a third party payment processor, we do not receive your full card details but we may receive transaction references.

Technical and usage information, which may include basic device or browser information and the date, time and duration of your visit if you use our website. This may involve the use of cookies or similar technologies for essential site functionality and basic analytics.

How we collect your personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback, or otherwise communicate with us. Data may be collected by phone, in person, in writing, or through online forms.

We may also receive personal data from third parties where this is necessary to provide our services, for example when a letting agent, landlord, employer or another party arranges a move on your behalf and supplies your contact or service details.

Purposes and lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and corresponding legal bases are set out below.

To provide quotations, accept bookings and deliver our man and van services. We use your identification, contact and service information to plan and carry out your move. The lawful basis is performance of a contract or steps taken at your request before entering into a contract.

To manage customer relationships and communications. We use your details to send booking confirmations, updates, and service related messages, and to respond to any enquiries or complaints. The lawful basis is performance of a contract and our legitimate interest in ensuring effective customer service.

To process payments and maintain accounting records. We use transaction information to issue invoices, record payments and comply with legal and tax obligations. The lawful basis is performance of a contract and compliance with legal obligations.

To improve our services and business operations. We may analyse anonymised or aggregated data to understand demand, plan resources and improve our services. Where analysis relates to identifiable individuals, the lawful basis is our legitimate interest in running and developing our business.

To comply with legal and regulatory requirements. We may process and retain certain personal data to comply with statutory obligations, respond to lawful requests from authorities, or establish or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests.

Where we rely on legitimate interests, we consider and balance any potential impact on you and your rights before processing your personal data for these purposes.

Data retention

We keep personal data only for as long as is necessary for the purposes for which it was collected and to comply with applicable laws.

Enquiry and quotation records are typically kept for a limited period after we have provided a quote or responded to an enquiry, in case you decide to proceed and to help us understand demand.

Booking and service records, including basic contact details, service details and invoices, are usually retained for several years after completion of the service, to comply with tax and accounting rules and to enable us to respond to any questions or disputes.

Where personal data is no longer required for any lawful purpose, we will securely delete or anonymise it. Retention periods may vary based on the nature of the data, any legal requirements, and the possibility of legal claims.

Data processors and sharing of personal data

We may share personal data with third parties that act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy.

Types of processors we may use include service management or scheduling tools used to organise bookings and allocate drivers or vehicles, payment processing providers that securely handle transactions, and accounting or document storage services used to maintain our records.

We may also share personal data with other third parties in limited circumstances, for example professional advisers such as accountants or legal advisers, where necessary; authorities or regulators where we are under a legal obligation to share information; or prospective buyers of our business, subject to appropriate confidentiality safeguards.

We do not sell your personal data. We will not share your personal data with third parties for their own direct marketing purposes.

International transfers

If any of our service providers or systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. Where this occurs, we will ensure that an adequate level of protection is in place, for example by using standard contractual clauses or relying on other recognised safeguards, in order to protect your data in line with applicable data protection laws.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.

You have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy.

You have the right of access to obtain confirmation of whether we process your personal data and to receive a copy of the data, together with related information about the processing.

You have the right to request rectification of inaccurate personal data and to have incomplete data completed.

You have the right to request erasure of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

You have the right to request restriction of processing of your personal data in certain cases, such as while we verify the accuracy of data that you contest.

You have the right to object to processing that is based on our legitimate interests, including profiling on that basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where the processing is required for legal claims.

You have the right to data portability, which allows you to receive personal data you have provided to us in a commonly used, machine readable format and to transmit it to another controller, where the processing is based on consent or contract and carried out by automated means.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you consider that your personal data has been processed in a way that infringes data protection laws.

Security of your personal data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, and limiting personal data access to personnel and processors who need it to perform their duties. While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practice. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.