Terms and Conditions

Man with Van Battersea Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Battersea provides removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Customer means the person, firm or company who requests or books the services.

Services means any man and van, removal, transportation, loading, unloading, packing, furniture assembly, or related services provided by us.

Vehicle means any van or vehicle used by us to carry out the services.

Goods means the items, belongings, furniture, equipment or other property which we are asked to move, transport, handle, pack or store.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van removal services, including household and office moves, single items and multi-load deliveries, loading and unloading assistance, and related services as agreed at the time of booking.

The precise scope of the services, including the collection and delivery addresses, dates, times, number of operatives, size of vehicle, and any special requirements, will be agreed with you during the booking process and confirmed in your booking confirmation.

Any services not expressly agreed or quoted for at the time of booking will be considered additional services and may be subject to extra charges.

3. Booking Process

3.1 You may request a quotation by providing us with full and accurate details of the services required, including but not limited to:

a. Collection and delivery addresses.

b. Dates and preferred times.

c. A clear description and approximate volume of the goods.

d. Details of any heavy, bulky, fragile, or valuable items.

e. Details of access restrictions including parking, stairs, lifts, narrow entrances, or any other obstacles.

3.2 Quotations are based on the information provided by you and are subject to adjustment if that information is inaccurate or incomplete.

3.3 A booking is only confirmed when we have accepted your request for services, agreed the date and time, and you have accepted the quoted price and any applicable terms relating to payment or deposit. Any previous quotations not followed by a confirmed booking may be withdrawn or varied without notice.

3.4 You are responsible for checking the booking confirmation and ensuring that all details are correct. If you notice any discrepancy you must notify us as soon as possible. We are not responsible for delays or additional costs arising from incorrect or incomplete information provided by you.

4. Prices and Payment

4.1 Prices for our services may be charged on an hourly rate, fixed fee, or a combination of both, as agreed at the time of booking.

4.2 Our quotation or agreed price may exclude certain charges, including but not limited to:

a. Congestion charges, tolls, ferry fees or low emission zone charges.

b. Parking fees and fines incurred where you have not arranged suitable parking.

c. Additional labour or time required due to inaccurate information, access difficulties, or delays outside our control.

4.3 You agree to reimburse us in full for any additional charges incurred under this clause, and such amounts may be added to the final invoice.

4.4 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due either in advance of the service taking place or immediately upon completion of the service on the day.

4.5 We reserve the right to require a deposit to secure your booking. Any deposit amount and due date will be confirmed during the booking process. If you fail to pay any deposit when due, we may cancel the booking.

4.6 If payment is not received when due, we may:

a. Refuse to commence or continue with the services.

b. Charge interest on the overdue amount at a reasonable rate until payment is made in full.

c. Retain possession of your goods under a lien until full payment is received.

5. Cancellations and Amendments

5.1 You may cancel or amend your booking subject to the following terms.

5.2 If you cancel more than 7 days before the scheduled service date, no cancellation fee will usually apply, although any non-refundable third party costs already incurred may be charged.

5.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we may charge a reasonable cancellation fee to cover costs and loss of opportunity.

5.4 If you cancel within 48 hours of the scheduled service date, fail to be present at the collection address, or fail to give us access at the agreed time, we reserve the right to charge up to 100 percent of the quoted price.

5.5 Requests to change the date, time, or scope of the services are subject to our availability and may result in additional charges, especially where the change reduces notice or increases the time, distance, or resources required.

5.6 We may cancel or postpone the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, road closures, illness, or other events affecting safety or practicality. In such cases we will seek to rearrange the services at a mutually convenient time. Our liability for such cancellation is limited to the return of any deposit or advance payment for services not yet provided.

6. Your Responsibilities

6.1 You are responsible for:

a. Ensuring that adequate and lawful parking is available for the vehicle at both the collection and delivery addresses, and covering any parking charges.

b. Obtaining any necessary permits, permissions, or authorisations for access, loading and unloading.

c. Packing your goods safely and securely, unless packing services have been agreed as part of the booking.

d. Properly labelling boxes and items, particularly fragile or high-value goods.

e. Being present or represented at both the collection and delivery addresses during the service.

f. Ensuring that all goods to be moved are ready for loading at the agreed time.

6.2 You must not ask our staff to undertake any services or handle any items that are unsafe, illegal, or not covered by our agreed scope of work.

6.3 You must ensure that all walkways, stairs, and access routes are safe and clear of obstacles and that any lifts are available for use where applicable.

7. Items We Will Not Move

7.1 We do not carry or handle any goods that are illegal, dangerous, hazardous, explosive, or environmentally harmful, including but not limited to:

a. Firearms, ammunition, or weapons.

b. Flammable liquids or gases, chemicals, solvents, or oils.

c. Illegal drugs or substances.

d. Live animals or plants requiring special handling.

e. Perishable food items likely to spoil during transit.

f. Any item prohibited by law or by regulations applying to transport or waste.

7.2 We may refuse to move any item which, in our reasonable opinion, poses a risk to health and safety or to the vehicle, or which is not suitable for the services as booked.

8. Waste and Disposal Regulations

8.1 We operate in accordance with applicable waste management regulations. We are not a general waste disposal company and do not remove household refuse, rubble, or construction waste unless this has been expressly agreed in advance and quoted for as a specific service.

8.2 Any request for disposal of items must be agreed prior to the service. Where agreed, we will take reasonable steps to ensure that such items are taken only to authorised disposal or recycling facilities.

8.3 You must not ask us to dispose of items that are classed as hazardous or restricted waste, including but not limited to asbestos, chemicals, oils, gas bottles, or medical waste.

8.4 You remain responsible for any fines, penalties, or costs arising from the inclusion of prohibited or incorrectly described items in loads designated for removal or disposal.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this clause.

9.2 We are not liable for any loss or damage to goods unless such loss or damage is caused by our negligence or breach of contract, and such liability will in any event be limited to a reasonable sum having regard to the value of the goods and the price paid for the services.

9.3 We are not liable for:

a. Loss or damage arising from defective or inadequate packing carried out by you or a third party.

b. Loss of or damage to fragile items where we have advised that they should be professionally packed and this has not been done.

c. Damage to furniture or items that were already defective, weakened, or not in a suitable condition to be moved.

d. Loss of or damage to items of high value, such as cash, jewellery, antiques, artworks, documents, or electronic data, unless we have expressly agreed in writing to handle such items and you have provided a full description and agreed valuation.

e. Indirect or consequential loss, such as loss of profits, business interruption, or loss of opportunity.

9.4 We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, extreme weather, or delays caused by you or third parties.

9.5 You must inspect the goods as soon as reasonably practicable after completion of the services and report any loss or damage to us in writing within a reasonable time. Failure to notify us promptly may affect our ability to investigate and may limit or extinguish any liability we may have.

9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by law.

10. Insurance

10.1 We will take reasonable care in handling and transporting your goods. You are strongly advised to ensure that your own insurance arrangements are in place to cover your goods during removal and transit.

10.2 Our charges do not automatically include insurance cover for the full value of your goods. Any insurance offered or arranged by you is subject to the terms and exclusions of the relevant policy and is separate from these Terms and Conditions.

11. Access, Parking and Delays

11.1 You are responsible for ensuring that suitable access and parking are available at both collection and delivery locations. If parking is not pre-arranged or is restricted, this may lead to delays and additional charges.

11.2 If our staff or vehicles are delayed due to factors outside our control, including waiting for keys, waiting for access, or dealing with unexpected access issues, additional time may be charged at our standard hourly rate or as otherwise agreed.

11.3 If, in our reasonable opinion, access is unsafe or impractical, we may refuse to proceed with some or all of the services. In such cases, charges may still apply and we will not be liable for any resulting loss.

12. Complaints and Disputes

12.1 If you are unhappy with any aspect of the services, you should raise the issue with our representative as soon as possible so that we have an opportunity to address it promptly.

12.2 If the matter is not resolved at the time, you should submit a written complaint within a reasonable period after completion of the services, providing full details and any supporting evidence.

12.3 We will investigate any complaint and aim to respond within a reasonable timeframe. Both parties agree to act in good faith and to attempt to resolve disputes amicably wherever possible.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you for the purposes of providing the services, managing bookings, processing payments, and handling any queries or complaints.

13.2 We will take reasonable steps to keep your personal information secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

13.3 By using our services, you consent to the processing of your personal data in accordance with applicable data protection laws.

14. Changes to these Terms and Conditions

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date on which the revised Terms and Conditions are published or provided to you.

14.2 The version of the Terms and Conditions in force at the time of your booking will apply to your contract, unless changes are required by law or you agree otherwise.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the services or these Terms and Conditions.

By proceeding with a booking or using the services of Man with Van Battersea, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.